The Uphold® platform provides a seamless gateway to managing your digital assets, currencies, and commodities. Whether you're using the web platform or mobile app, accessing your account is straightforward when you follow the proper steps.
The Uphold® mobile application offers the same functionality as the web platform with added convenience. Download the official app from the Apple App Store or Google Play Store, then use the same credentials as your web login.
Security Note: Always verify you're on the official Uphold® website (check for HTTPS and the correct domain) to prevent phishing attacks. Bookmark the official login page for future access.
Encountering problems while trying to access your account can be frustrating. Here's how to resolve the most common Uphold® login issues.
If basic solutions don't work, consider these advanced steps:
Important: If you suspect unauthorized access to your account, contact Uphold® Support immediately and enable additional security measures.
When standard login methods fail, Uphold® provides recovery options to regain access to your account while maintaining security.
If you've lost access to your two-factor authentication device:
What should I do if my Uphold® login is not working?
First, check your internet connection and verify your login credentials. If problems persist, clear your browser cache or try the Uphold® mobile app. For ongoing issues, use the account recovery option or contact support.
How can I recover my Uphold® account if I've lost access?
Use the "Trouble signing in?" link on the login page to begin account recovery. You'll need access to your registered email and may need to verify your identity through documentation.
What does "Error Connecting Uphold® Account" mean?
This error typically indicates a connection problem between your device and Uphold's servers. Check your internet connection, disable VPNs if used, and try again. If the issue continues, it might be a temporary server problem.
How do I reset my Uphold® 2FA?
If you've lost access to your 2FA device, you'll need to go through the account recovery process. This involves verifying your identity with Uphold® support, which may take several days for security purposes.
Why is the Uphold® app not working on my phone?
Ensure you have the latest version of the app installed. If problems persist, try uninstalling and reinstalling the app. Also check that your phone's operating system is updated, as compatibility issues can occur with older versions.
What should I do if I can't verify my Uphold® wallet?
Ensure you're submitting clear, valid documents that meet Uphold's requirements. The verification process can take 1-3 business days. If rejected, check the reason provided and submit corrected documentation.